AI customer support that already knows
your small business.
Shopdesk reads your policies, products, and shipping rules — then answers customers 24/7 in your brand's voice. Set up in minutes. Resolve 9 out of 10 tickets without a human.
500+ shops let Shopdesk handle the inbox.
Lean teams, big results. Here's what changes once your AI is live.
“We were drowning in ‘where's my order’ emails. Shopdesk answered them overnight — literally. We saved 18 hours a week and our reply time went from 9 hours to under a minute.”
Everything a small business needs. Nothing it doesn't.
Built for owners who don't have a support team — let alone an AI engineer. Plug it in, watch tickets disappear.
Customers get answers at 2 AM in seconds. Your sleep is yours again.
Sub-second replies on shipping, returns, and product questions — the long tail of small-business tickets.
One subscription. No per-conversation fees that punish you for growing.
Drop in your shipping, returns, and product policy. Edit in plain English — no prompt engineering.
When the AI isn't 100% sure, it hands the chat to you with a one-paragraph context summary.
Set your shop's name, color, and welcome line. Replies sound like you, not like a robot.
Web widget today. Email, WhatsApp, and Instagram DM rolling out — one inbox, every channel.
Test the AI on real questions before you flip it live, and see exactly which articles it leaned on.
No SDK, no migration. Paste a snippet, write a few policies, you're answering customers.
Simple plans that grow with your shop.
Start free for 14 days. No card. Upgrade only when the AI is earning its keep.
- 1 AI agent
- Up to 50 knowledge articles
- 100 conversations
- Web playground
- Community support
- Unlimited articles & chats
- Brand voice + custom color
- Smart escalation queue
- Web widget channel
- Email + priority support
- Everything in Shop
- Up to 5 brand profiles
- Multi-store reporting
- Priority escalation routing
- Dedicated onboarding
Stop answering the same five
emails every day.
14-day free trial. No card. Your AI will be live in less time than it takes to brew coffee.